Refund policy

At Willowbay, customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience.

Return Window

Customers may request a return within 7 days of receiving their order.

Return Conditions

To be eligible for a return, items must be in their original condition and packaging. Products that do not meet these conditions may not qualify for a return.

Return Processing

Once a return request has been received, the return process may take up to 7 days. Processing times may vary depending on the circumstances of the request.

How to Request a Return

To request a return or ask questions about our return policy, please contact us using the email address below.

Email: willowbay@primehelp.store

Address: United States

Our team will assist you with your request and provide any necessary instructions.

Thank you for choosing Willowbay!